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Men's Health Month
As we're coming towards the end of Men's Health Month, OMC would like to remind you to be kind to one another.
Men's Health Month is aimed at raising awareness of preventable health problems and encouraging men and boys to talk about their health concerns, and asking their mates how they are doing.
2020 has been a crazy year, so let's make it that little bit easier by checking in on the people you love.
NURSE PHONE LINE |
Our awesome nurse team is often inundated with calls and messages, and they do their very best to respond to everyone's requests as quickly as they can.
We thought it was a good time to let you know a few points to consider about our nurse phone line:
- If your request is urgent, please speak to the reception desk, or if you have a health emergency dial 111 and request an ambulance.
- The nurses are often dealing with patients in the practice and won't necessarily see your message straight away.
- The nurse team will endeavor to call you back within 4 hours, if you have called before midday - otherwise, by the following business day (Mon-Fri).
- You can also email the nurse at nurses@orewamedicalcentre.co.nz
- Please leave clear detailed messages with your Name, DOB and contact phone. It helps with identifying you if the call isn't very clear or they have trouble finding your name in the system as we can also search using these other options. Also, if you are happy for a reply via email you can leave your email contact.
- Prescriptions can be ordered through our online portal or our dedicated repeat prescription message line. Repeat prescriptions are directed to your doctor and processed at their discretion. You may be advised you need a medical consult.
- Prescriptions are now sent directly to your chosen pharmacy (which needs to be documented on your medical file.) Medication will be available for pick-up in 48hrs unless an urgent prescription has been requested.
- Once the prescription has been processed, an invoice for the prescription will be emailed to you. Please check your junk mail if this is not received. This invoice can be paid online or in the practice.
If you have any questions regarding these points, please don't hesitate to call reception on 09 426 5437.
LEVEL 1 ADVICE | We are now into our second week of level one and we have all seen restrictions settle down and disappear which has been such a relief to all!
Our level one advice to anyone entering the practice is to follow precautions such as the below... Be mindful of others around you when you are feeling unwell and remember the best place to be when you have these symptoms is at home! Although you are welcome to come into the practice now, keep in mind we still have our phone and video options, where you can stay tucked up on the couch, have your medication delivered to you by your local pharmacy and pay online, all in the comfort of your own home! Now doesn't that sound nice 😍
Level 1 Update: Back to "normal" |
Well, we are nearly one week down at Level 1. With that comes a return to what will be probably known as the "new normal" and a whole lot of new points to mention.
- Phone and video consultations. You are able again to come in and see the doctors face to face but one silver lining to all that we had to change, is the phone and video consultation options. If you find yourself stuck for getting to us from work or perhaps you can't get childcare, these are great options for a lot of what you need. It means just popping to another room or even outside the office and still being able to connect with your GP. Give reception a call and we can organise this for you. You can also do this on our online portal but please note that, should the reason for your visit be more appropriate, one of the team will call to discuss with you.
- E-prescriptions: These will now go electronically direct to your pharmacy of choice. We do need to add the pharmacy to your file to connect this process so you may be asked at the time of ordering or during your consultation which one you use. Please also note, that with any new technology, there may be the odd issue and we will of course sort this for you as quickly as we can if required.
- E-labs: Another new electronic process. If you are required to have a blood test done, either routine or part of a new issue, these will now be sent directly to Labtest. You can then present to any Labtest office for this to be done and they will already have the tests needed for you.
- The nursing team are back up and running for all you need. Please call reception to book with them for your nurse related services.
- We have all gotten very good at hand washing and sanitizing. This doesn't change, especially at this time of year with bugs and viruses getting around. The more we can keep up with this routine, the less we should be affected by these.
- Accounts. Over the different lock down levels and using the phone and video consultation options, we have also had to look at new processes for charging and sending invoices via email as well as in the post. We also found that, at times, the doctors had to start sending the invoices as well (for repeat prescriptions for instance) as they now get sent electronically, reception are not alerted to them. Please don't be offended by receiving a statement in the mail. We completely understand that this payment may have slipped your mind or maybe we missed sending it on the day but we still have to follow up on these and our intention is never to offend. If you think there may have been an error on our part, please just call the team and let us know and we will correct this no problem. Likewise, if you are having trouble paying, please let us know and we will always work with you around this.
- With the return to being able to come into the practice, just remember our lovely reception team are still able to help without you always needing to come in. Please remember you can call and email the team for a lot of what you need.
Phone: 09 426 5437
Email: reception@orewamedicalcentre.co.nz
- PLEASE BE KIND – This is one thing that never changes. We know that often when you are coming in, you may be feeling a little vulnerable or anxious but the OMC team are here to help. We will do everything we can to support you and help you get back on your feet.
As always, keep up the hand washing and kindness.
The team at OMC
QUEEN'S BIRTHDAY | Apologies for the late post team, it seems as though this Holiday has crept up on us!
We will be closed on Monday 1st of June in celebration of the Queen's birthday, enjoy the freedom of level two but also stay safe!
If you require urgent medical care please call 111 or report straight to Shore Care, Smales Farm, Takapuna, which is open 24/7 seven days a week - 0800 746 732.
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Address
Orewa Medical Plaza
8D Tamariki Ave
Orewa
0931
Phone
(09) 426 5437
Fax
(09) 427 8410
Please note: We will be closed on all Public and Statutory Holidays
For after hours medical care:
You can call our usual phone line to be
redirected to a 24 hour nurse triage service or Our patients can receive urgent medical and accident treatment at:
Shorecare Northcross:
7 days/week 8am – 8pm
Shorecare Smales Farm (Takapuna):
24/7 365 days of the year
0800 746 732